You must have JavaScript enabled and have the Flash player installed to view the Multimedia material in this area.

Features [RSS feed]News [RSS feed]Events
iCFD™ Audio Presentation
 Learn how to create an intelligent, personalized customer experience to increase customer satisfaction and loyalty. Dynamic Contact Center
 Learn how to manage fluctuating contact center conditions to optimize cost, quality and revenue objectives. IP Transformation Resource Center
Learn more about transitioning your contact center—at your own pace. Optimization Survey Results
 Find out how Contact Centers across the globe are optimizing efficiency, revenue and customer satisfaction. Increase Your Net Promoter Score
 Learn how companies are using contact center technology to provide better customer service and increase their company's Net Promoter Score (NPS). 		November 5
research firm cites Genesys as a “Strong Performer” for interaction-centric customer service solutions October 2
New global survey from the Economist Intelligence Unit and Genesys predicts major changes ahead to re-design the customer experience August 19
Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service August 19
Nuance and Genesys team to deliver customer care solutions through Genesys Voice Platform 8 August 19
TuVox announces support for Genesys Voice Platform 8 		VoiceCon San Francisco
November 11 – 13: Visit us at Booth 627 in the Moscone North Convention Center and see the seven reasons you should be using SIP in your customer service operation. Taking Customer Service to the Next Level with SIP
November 5: This complimentary webinar shows how standards-based VoIP and SIP drive customer service efficiency and effectiveness, while enabling new applications and improving customer interactions. Put an End to Excessive Hold Times
Register now for this one-hour session and hear how Costco has used its call center to build customer loyalty and do away with excessive hold times. You'll also learn about the latest technology that can give your callers a host of options and keep them as brand champions.

WHAT'S HOT